FAQ

We do Price Match. Make sure the product you would like to price match is identical to our competitor’s product (it must be a matching brand with identical model number, year, and color). If there is an extra charge required to make the competitors product identical to ours, such as warranty, shipping, rush processing, MSO fee, etc., those additional cost must be added to their advertised price. Some items on our website are not eligible for discounts and price match. Price Match Guarantee does not apply to:
1. Offers that include shipping charge discounts, gift with purchase, services, financing, bundling of items, free items, pricing errors, “Misprinted”, mail-in offers and online only offers.
2. “Buy One / Get One Free” advertisements
3. Advertisements that require a purchase to receive the advertised price or free product.
4. Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used, and items for sale

We understand that getting your product(s) in a timely manner is very important to you, which is why we make every effort to expedite your order at no additional charge. Estimated delivery times are typically 2-10 business days after your order has been processed depending on which warehouse we ship from as well as the state and location being delivered to.

Because of the high volume of orders during the holidays, there may be some delays. As some unforeseen events may occur, we can make no guarantees on the exact delivery time and date. There may also be delays due to road and weather conditions depending on the area that the order will be delivered. Depending on the type of truck being used to delivery your vehicle, the freight company may request that you pick up your items from the local terminal, this typically only occurs if the access roads have weight restrictions or the delivery truck is unable to safely maneuver in or around the delivery location.  Unfortunately, these occurrences are unforeseen and cannot be avoided, therefore, shipping cost cannot be discounted or refunded.

Due to excessive delivery rates to certain areas, an additional shipping fee may be added to your base shipping charge. Free shipping items may also be charged additional fees for delivery to certain areas. You have the option to pay the additional fee or cancel your order for a full refund, (if the item has not shipped). 

Items will be shipped in a crate 80-95% assembled. You are responsible for performing the setup that a dealer would normally perform – such as putting on rear mirrors, trunk, charging the battery, hooking up the battery, checking tightness of all nuts and bolts, checking all fuel line / hose connections, changing oil, checking spark plug, etc. Occasionally some units may need other routine items checked/adjusted such as adjusting the carburetor idle and mixture screws, checking to ensure wires are well connected, adjusting chain slack, alignment, and clutch, if needed. For safety precautions, be sure to check and tighten all nuts and bolts prior to use and use Loctite if you need to.  Be sure to check for appropriate engine fluid levels to ensure your vehicle is operating under the recommended conditions prior to use. We highly recommend having your unit assembled and tuned by a certified mechanic to make sure everything is done properly. If you choose to do the assembly yourself and have a question or cannot get your unit started, please call us toll FREE 1-888-791-8149.  We will not accept returns simply because you do not understand how to assemble the unit you ordered, we will assist as much as possible but for us to assist you, you must be willing to follow our directions or take the unit to a local mechanic.

It is the sole responsibility of the Purchaser to stay informed and educated with new safety courses, material, product recalls, products safety and instruction information, including updates.  These materials are, when available, can be found at the manufacturer of the products website.  Birdys Scooters and ATVs LLC is not responsible for obtaining, communicating, or notifying the customer of this information in any capacity.

We offer free layaway on most of our items depending on availability.  An initial down payment no less than One Hundred Dollars ($100) will be required to start a layaway.  All layaway payments are non-refundable.  If the customer decides they no longer want the item in layaway they may change to a different item that cost no less than the current amount paid up to that point.  Due to limited space, we may have to re-order the specific make / model that the customer requests to be put in layaway.  We will not hold a specific VIN for any duration of time.  To ensure your item is ready for pickup upon final payment, please try to notify us 24 hours prior to your arrival.

If you choose to return your order once it has been shipped, then you must comply with the following terms:

You must contact us within 7 days of your receipt of the item to receive a Returned Materials Authorization (RMA) number. The RMA number must appear prominently on the outside of the packaging.
You will be responsible for the initial shipping freight charge, the return freight charge and also a 35% restocking fee to cover the time, labor and materials invested in preparing the shipment. If you decide to return a product that you purchased that had a promotion of free shipping, then the original shipping costs of that product will be charged to you and deducted from the returned fees.

All assembly and registration costs are non-refundable. Due to hygienic reasons, we do not accept returns of any helmets.
Returned products must be received in 100% new, re-sellable condition. A product is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. The product must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. A copy of your original invoice must be included in the return shipment.

Only after an inspection of the returned product, a refund check will be issued and mailed to you within 2-3 weeks of receipt. You must meet all the foregoing terms to qualify for a refund.

NO REFUNDS

EXCEPT AS SET FORTH IN OUR CANCELLATION POLICY AND RETURN POLICY, ALL SALES ARE FINAL AND ABSOLUTELY NO REFUNDS ARE PROVIDED. FOR PARTS COVERED BY WARRANTY, SEE OUR LIMITED WARRANTY TERMS. FREIGHT COLLECT AND COD DELIVERIES WILL NOT BE ACCEPTED.

CANCELLATION POLICY

In order to cancel an order, you must contact us within 24 hours after the order is placed. If the order has been processed but not shipped then you will be charged a non-negotiable non-refundable cancellation fee of $50.00. If an order has been shipped, then the order may not be cancelled and is covered by our Return Policy.

Before your order is shipped it is securely packaged to avoid any damages during transit. Once your order is delivered, please take the time to inspect the unit before the delivery driver leaves. If there are any minor damages to the unit, not the frame protecting the unit, please notate that on your delivery receipt (proof of delivery) AND contact us at 888-791-8149 for assistance. Please take photos and email them to [email protected] to file a claim. Any delivered orders without any notations on the delivery receipt of damages indicates you have received and accepted your order in good condition. If the unit, not the frame protecting the unit, is severely damaged please call 888-791-8149 to report this issue immediately. We will notify you to refuse delivery of the unit and to notate “refused due to damages” on the delivery receipt. We will process a replacement unit to be shipped out to you. If you refuse the unit without this noted, we cannot file a claim for you. Please understand that you must follow these guidelines to have your claim approved. Any requests for a damage claim without the above will not be accepted.

Warranty differs for store pickup and online orders.  The warranty covers the same parts whether it was bought online and shipped or picked up in the store.  In Store Crate Purchases have a 90-day warranty.  Assembled in Store Purchases have a 180-day warranty.  We strongly recommend purchasing assembled units whenever possible.  When you purchase in the crate you are buying direct from the factory and you are responsible for making sure the unit you purchased is professionally assembled and inspected prior to use.

6 MONTH FACTORY PARTS WARRANTY COVERS THE FOLLOWING PARTS ONLY:

ENGINE CASE: The Engine case itself will only be covered if the damage caused was solely because of the mechanical failure of one or more of the internal lubricated components listed above. (Broken gears any damage from outside impact is not covered warranty)

DRIVE SYSTEM: All internal lubricated parts contained within the drive axle housing case, i.e. differential, differential gears, drive shaft, drive axles, CV joints, axle bearings, reverse gears and output shafts. The drive axle housing as well as the reverse gearbox housing, if damaged solely because of the mechanical failure of one or more or the internal lubricated components contained the drive axle housing will be covered. (Any bent, broken, or damage by outside impact is not covered warranty)
FUEL SYSTEM: For vehicles with carburetor; Carburetor, vacuum fuel pump, intake manifold, fuel tank and fuel petcock. For fuel injected vehicles; Fuel pump, fuel injectors, fuel rail and fuel pressure regulator.

ELECTRICAL: Stator, stator pickup, coil, voltage regulator\ rectifier, CDI, starter relay\ starter solenoid, starter motor, magneto, distributor assembly and injector relay.

COOLING SYSTEM: Radiator, radiator cap, thermostat, thermostat housing, temperature indicator switch, cooling fan motors; water pump and water pump housing.

BRAKES: Calipers, drum housings, drum brake linkage, reservoirs, rotors, and lines.

TRANSMISSION (Automatic or Standard): All internal lubricated parts contained within the transmission case, i.e. flywheel, hydraulic shift linkage, kick start spindle, kick start secondary gear and transmission gears. The transmission case itself will be covered if the damage was solely because of mechanical failure of one or more of the internal lubricated components contained within the transmission case. (Improper shifting of gears by not coming to a complete stop or not having a complete understanding of your vehicles shift pattern can cause damage to internal gears. (“This cause is not covered by warranty”)

To begin warranty claim, please refer to your original order with a description of what you need and the best time to reach you.  All claims must be made in writing.  You may also email us at [email protected].  The defective warranty part(s) are required by the manufacturer to be returned to us and exchanged for new replacement part(s). *Note only the defective part(s) will be replaced and not the complete vehicle. Returning your defective part(s) will ensure we send you the correct part(s) and assist us in monitoring and correcting potential manufacture defects.  In some instances, we may require a professional mechanic to provide us with their diagnosis before we replace certain parts under warranty.

You may seek a professional opinion prior to requesting replacement parts if you are unable to assist us in troubleshooting your issue over the phone.  Many times, issues are quickly resolved in just a couple of minutes if you know what to look for.  Your continued satisfaction is extremely important to us, so we process all claims as quickly as possible in hopes that your unit is up and running again as soon as possible.  If we do not have the part you need readily available at our store or local warehouse, we will order it, sometimes parts must be shipped across seas.  If this occurs, we will do our best to keep you informed, however, we can only provide you with the information we are provided from the manufacturer.  Please keep in mind that threatening our workers, making demands, and yelling will not make the factory produce parts or ship parts any quicker.