Please note: All pickup order sales are final, and returns will not be accepted under any circumstance.  This includes orders picked up at any of our warehouses, our distributor warehouses, manufacturer warehouses, or any of our retail stores.

Refund/Return Policy

Order Cancellation
When you order through us, your order is processed immediately (Rush Processing) at no additional charge.  Most websites that ship power sports charge an additional fee for this service.  Most orders are shipped from one of our many warehouses soon after your order is placed.  Since our order processing is done so quickly, the amount of time allotted to cancel an order before it is shipped is small.  If you wish to cancel an order, you must do so within 1 hour after the order is placed.  To cancel an order, please reply to your order confirmation email and request that it be cancelled, please include a brief description as to why you wish to cancel so we can include it in our records.  If the order has been processed but has not shipped there will be a non-refundable fee of $50.00 If an order has already shipped, then it cannot be cancelled, and the order will follow our return policy.
Returns and Exchanges
Please contact us to obtain a Return Merchandise Authorization number (RMA) or email us at [email protected]. Returns will not be accepted without an RMA number. Once you have an RMA number, it is your financial responsibility to return the item to the address specified.  We will not accept returns simply because you do not understand how to assemble the unit you ordered.

The product must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. A copy of your original invoice must be included in the return shipment.  A 25% restocking fee will be applied for any items that are returned by the customer depending on the condition of the item.  Furthermore, if any parts, accessories, hardware, manuals, packaging, etc. are missing – the cost to replace and or repair the item will be deducted from the final refund amount.  If an item has been damaged, used, or maintained in any way other than that recommended by the manufacturer, this includes any mechanical alterations, the return will not be processed.

If you have the vehicle in your possession for more than 14 calendar days and it has been in use, you will not be eligible for return, refund or replacement. The vehicle and or parts can be sent to us at your own expense; we will repair it and send it back to you for our cost in labor, parts, and shipping.
Our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: original shipment, returns, and parts warranty.  Original freight expense will be deducted from your refund. If an order is refused at time of delivery, the cost incurred to us by the freight company will be deducted from your refund.
Items that will NOT be accepted for return include:
Registered vehicles;
Clearance, Refurbished, Floor Model, or Used Items;
Parts, Accessories, Clothing, Riding Gear, or Helmets;
Damaged units caused by customer;
Unauthorized returns are subject to variable restock fees based on the condition.