The product must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. A copy of your original invoice must be included in the return shipment. A 25% restocking fee will be applied for any items that are returned by the customer depending on the condition of the item. Furthermore, if any parts, accessories, hardware, manuals, packaging, etc. are missing – the cost to replace and or repair the item will be deducted from the final refund amount. If an item has been damaged, used, or maintained in any way other than that recommended by the manufacturer, this includes any mechanical alterations, the return will not be processed.